FAQs

General Questions

  1. Q: What types of photography services do you offer?
    A: Lyle's Lens Photography provides a wide range of services, including headshots, family portraits, event coverage, sports photography, commercial branding, and drone/aerial imagery.

  2. Q: How do I book a session?
    A: Simply hit any of the “Contact Me” buttons on this website. We'll discuss your needs and schedule a session that fits your schedule.

  3. Q: What is your turnaround time for edited images?
    A: Standard delivery is within 48 hours. Express delivery options are available for an additional fee.

Pricing and Packages

  1. Q: What is included in your basic packages?
    A: My basic packages include high-resolution JPEG images, basic editing, and printing rights. Specific details vary by service (e.g., headshots, events).

  2. Q: Can I customize my package?
    A: Yes, I offer flexible packages tailored to your needs. Contact me to discuss custom options.

  3. Q: Do you offer discounts for referrals or bulk bookings?
    A: Yes, I provide discounts for referrals and bulk bookings. Contact me for details.

Travel and Location

  1. Q: Do you travel for shoots?
    A: Yes, I travel within and beyond Canberra. Travel fees apply for locations outside the Canberra region.

  2. Q: How do you calculate travel costs?
    A: Travel costs include distance fees at the ATO rate plus time fees based on my hourly rate. Details will be provided in your quote.

  3. Q: At what distance do you recommend flying instead of driving?
    A: Generally, I consider flying for destinations beyond 300 km one way, depending on client preferences and cost considerations.

Licensing and Usage

  1. Q: What kind of licenses do you offer?
    A: I provide personal use licenses as standard. Commercial licenses are available for an additional fee, depending on the scope of use.

  2. Q: Can I use the images for commercial purposes without an upgrade?
    A: No, commercial use requires a license upgrade. Contact me to discuss your needs.

Equipment and Technology

  1. Q: Do you use drones for aerial photography?
    A: Yes, I offer drone services for aerial imagery. I have a CASA Remote Pilot License Multi-rotor up to 25kg, and an Aeronautical Radio Operator Certificate. Lyle’s Lens Photography will have its Remotely Piloted Aircraft Operator's Certificate (ReOC) shortly. I ensure compliance with all regulations.

  2. Q: What kind of editing software do you use?
    A: I use professional editing software like Adobe Lightroom and Photoshop to ensure high-quality images.

Payment and Cancellation

  1. Q: What payment methods do you accept?
    A: We accept bank transfers, PayID, PayPal, and online payment platforms.

  2. Q: What is your cancellation policy?
    A: Please contact us as soon as possible if you need to cancel. Fees may apply depending on notice time and preparations made. Read my current Cancellation Policy on the “My Services” page.